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Head of Operations | Systems Strategist | Solution Architect
Don Longcanaya is a seasoned Operations and Service Delivery Executive with over 15 years of experience building and scaling high-performing delivery teams across industries and continents. At Unified Law, Don leads operational strategy, system architecture, and service delivery—laying the foundation that keeps our legal, tech, and compliance teams running at full speed.
We didn’t want an operations manager out of a law firm. We wanted a builder—someone fluent in agile systems, enterprise tech, and solution design. Don was the clear choice. His deep background in engineering, software development, and managed services makes him the right person to help usher Unified Law—and our clients—into the next era of legal service delivery.
Whether he’s engineering internal tools, designing cross-functional delivery systems, or refining compliance workflows, Don makes operational excellence look easy (and quietly powerful).
Core Areas of Focus
Systems & Process Engineering - builds scalable, resilient systems to support legal operations and service delivery—turning complexity into clean workflows and practical execution.
AI-First Operational Design & Management - implements AI-powered systems and internal playbooks that streamline operations, enhance consistency, and free up the team to focus on strategy.
Internal Tools & IT Foundations - manages Unified’s tech stack with precision—ensuring tools are thoughtfully selected, fully integrated, and actually used. Leads the charge on digital transformation and infrastructure scaling.
Career Highlights
Over 15 years of experience in solutions and project delivery, including leadership across global delivery teams in IT, legal services, and software development.
10+ years in sales engagement, service management, and pre-sales—bridging business needs with tech capabilities across client industries.
Extensive background in software research and development, IT consulting, managed services, system design, and solution architecture.
Bar Admissions
Professional Scrum Master I (PSM I) – 2025
ITIL V3 Foundation Certificate in IT Service Management – 2012
Education
Bachelor of Science in Electronics and Communications Engineering – Adamson University Manila (2004)
Executive MBA in Entrepreneurship Studies – University of Makati (2025, expected)
Beyond the Bar
Grew up in the tech corridors of Metro Manila, but finds his peace in the mountains—not the beach.
Favorite escape? Long drives to Baguio with his wife and son, chasing cool weather and quiet weekends.
Equal parts systems thinker and off-road adventurer—he’s most at home with either a process map or a campfire.
